Technical Support Experts, Quezon City

Application deadline on 01-10-10

NOW HIRING! Technical Support Experts – Quezon City (M193)
(Quezon City)
Responsibilities

A Technical Support Expert from our ELITE TECHNOLOGIST TEAM connects with customers via inbound calls, outbound calls or the internet to provide technical assistance concerning the set-up of home networks & Internet access.

Requirements

We are looking for candidates with

At least completed 2 years of college preferably a Computer related course
With at least 6 months call center experience in Technical Support
Familiar with Internet Protocol Television (IPTV)
Proficient in Consumer Voice over Internet Protocol (cVOIP)
Knowleadgeable in High-Speed Internet Access (HSIA)
Excellent communication skills in English
An ability to handle irate customer situations effectively and empathize with customer with a courteous voice tone
An ability to deliver information at customer’s knowledge level in an understandable manner
An ability to apply a logical problem solving approach to resolving customer problems and inquiries
Strong interpersonal skills and ability to think independently and follow through effectively
Dependability, keen on details and has strong customer service orientation

Applicants should be Filipino citizens or hold relevant residence status.
Applicants must be willing to work in QUEZON CITY.
Fresh graduatesEntry level applicants are encouraged to apply.

WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED.

Visit our Recruitment Office located at LGF Diliman Commercial Center, #46 Commonwealth Avenue, Diliman, Quezon City (beside St. Peter’s Parish)

Convergys Philippines Services Corporation
Company Address: Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Tel: 5555-284
Industry: Call Center / IT-Enabled Services / BPO

Tags: Ayala Ave, City Application, Commonwealth Avenue, Consumer Voice, Convergys Philippines, Courteous Voice, Customer Service Orientation, Customer Situations, Filipino Citizens, High Speed Internet Access, Internet Protocol Television, Irate Customer, Legaspi Village Makati, Level Applicants, Philippines Services, Recruitment Office, Status Applicants, Technical Support Experts, Voice Over Internet, Voice Over Internet Protocol