Jobs in the Philippines – Customer Support Representative (Home Based)

Customer Support Representative (Home Based)

Doubledot Media is a rapidly growing internet company providing online multi-media training resources and web applications for people looking to start or develop their businesses. With seven different products on the market and more in development, Doubledot Media is an exciting place to work!

We currently have a full-time vacancy for a Customer Support Representative specialising in website creation and web hosting to work with our Affilorama.com customers. The representative will play a vital role answering customer questions related to building a website and using our hosting service, ensuring our valued members receive maximum support and care with their purchase.

The ideal candidate will be a strong communicator with attention to detail who is dedicated to providing friendly and outstanding customer service.

You will be responsible for:

* Responding to customer and pre-purchase emails about our Affilorama.com products.
* Moderating the forum and replying to customer questions.
* Trouble-shooting hosting set-up and use.
* Answering website-building questions and solving any related issues.
* Recording FAQs and other information as required.
* Searching our database for customer information and updating records.

To be successful in this position you will need:

* Excellent written English and communication skills, a ‘switched-on’ friendly manner and the ability to build a rapport with customers via email.
* Proven experience building websites – we are especially interested in hearing from individuals skilled at creating WordPress sites.
* To be very familiar with how website hosting works, and how to go about fixing common problems.
* Meticulous attention to detail – no spelling mistakes please!
* Highly organized and motivated with good time management skills.
* The ability to respond and resolve customer complaints in a pragmatic, pleasant manner.

Prior experience using XSitePro will give your application a definite advantage.

This position is full time and working from a remote location is fine.

Ready to Apply? Please follow the steps extremely carefully!

1. Visit www.affilorama.com
2. Surf around and make sure we’re the type of company you’d be keen to work for.
3. Create an email for jobs[at]doubledotmedia.com (Subject: Customer Support Position).
4. Write a short (but not one-sentence) introduction with a description of yourself and your relative experience.
5. Paste your CV into the body of the email (include any other projects or examples of your work).
6. Do not send an attachment.
7. I repeat… do not send an attachment.
8. Push send!

For more information, please check out http://www.doubledotmedia.com/jobs/customer-support

Date: 1 February 2010
City/Town: Home based
Location: Nationwide
Wage/Salary: tba
Start: soon
Duration: full time
Type: Full Time, Home Based
How to apply: Please check post on how to email CV
Company: Doubledot Media Ltd.
Contact: Grace
Phone:
Fax:
Email: jobs@doubledotmedia.com

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