REAL TIME RESOURCE ANALYST (BACOLOD)
(Western Visayas – Bacolod City)
Responsibilities:
Assignment Summary:
The Real Time Resource Analyst is responsible in supporting the contact centre in reaching and exceeding performance targets and Client agreements by proactively measuring, tracking, forecasting, planning, analysing and reporting with actual and historical data.
Key Responsibilities:
Gathering of data needed for projects and analysis
Create reports and ensure accuracy for all reports
Control consistency of reports to support reliable decision-making
Develop schedules based on an activity analysis and forecast
Follow real-time activity of call flow within each business area and between contact centres (traffic control)
Requirements:
Candidate must possess at least a Bachelor’s/College Degree , any field.
At least 1 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Bacolod City.
Preferably 1-4 Yrs Experienced Employees specializing in Actuarial Science/Statistics or equivalent.
40 Full-Time positions available.
APPLY NOW!
Transcom City, Araneta Highway,
Tangub, Bacolod City
Email address: mark.dionson@nucomm.net
Hi, I’m interested in applying as Real Time Resource Analyst. I’ve had 1 year experience as a Customer Service Specalist, 2 years as a Technical Support Representative and 6 months as a GOSC specialist (Global Operations Support Center).