Customer Service Manager (Davao)
Responsibilities:
Role Overview:
Reports directly to the Cluster/Country Customer Service Manager
Supervise and optimize the CS teams in Davao and General Santos and ensure customer loyalty through the most efficient process execution
To manage and improve the processes executed by the customer service teams and that a good customer experience is delivered
Motivate, train and develop the branch CS team to be capable of handling all customer service related activities in the most optimal manner
Job Responsibilities:
Continuously monitor team performance against established KPIs and other targets and intended customer experience
Drive continuous improvement of the process performance and team efficiency by use of visual management systems
Be the first point of escalation for any problems or issues encountered by any member of the team
Ensure that the assigned customer service team attends to client enquiries about ML product, services and processes
Actively form part of the customer service management team, sharing views, ideas and experiences on how to further improve both team and departmental performance
Requirements:
Bachelor’s/College Degree, any field
At least 4 years of people management experience
Customer Service background preferred
Position is based in Davao City, Philippines
Date: 11 May 2012
City/Town: Davao City
Location: Davao City
Wage/Salary: Confidential
Start: Immediately
Duration: Long Term
Type: Full Time
How to apply: Send your resume by e-mail
Company: Maersk Filipinas, Inc.
Contact: Robert New
Email: robert.new@maersk.com