Technical Support Representative for Laptops
(National Capital Reg, Southern Tagalog)

Responsibilities:

Document all customer calls in call tracking system.
Parts sales and order processing.
Use knowledgebase tools to search for customer solutions.
Utilize all product documentation to provide customers answers to questions and problem resolution.
Repair/Work Order processing.
Escalate calls to designated Escalation Team as per escalation procedures.
Requirements:

At least 2 years of college study. University degree preferred.
Preferably with Minimum of 6 months call center experience
Basics of Computers including Operating Systems, hardware and internet.
A working knowledge of MS Word / Excel
Good Communication Skills
Walk in at any of the following sites with a copy of your resume and a valid ID.

19F One San Miguel Ave. Bldg. San Miguel Ave. cor Shaw Blvd. Pasig City;
4F Sunnymede IT Center, 1614 Quezon Ave Quezon City;
34F Burgundy Corporate Tower, 252 Senator Gil Puyat Ave. Quezon City;

Visit ph.sykes.com for the list of Sykes Recruitment Events.